Deputy Manager – Outreach

We are looking for people who bring a range of skills to the organisation to help us meet our mission.

​HARP is South Essex’s leading homelessness charity and every year we work with around 1,000 local people to help them overcome or avoid homelessness.​

It is an exciting time to be joining HARP. The organisation has undergone significant change and growth over the past twelve months and we have ambitious plans for the future which will continue to transform lives.

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Applicants for this role must be available for interview 21st May 2026

We’re looking for a Deputy Manager to lead our Outreach Services, supporting people sleeping rough to move off the streets and into safe, stable accommodation. This is a key leadership role, working closely with the Service Manager and Day Centre team to make sure our services are joined up, responsive, and centred around each person’s needs.

You’ll oversee outreach and navigator services, ensuring people are identified quickly, supported safely, and able to access the right accommodation and support without delay.

What you’ll be doing

· Leading outreach and navigator teams to deliver coordinated, person-centred support

· Making sure people sleeping rough are identified and supported into accommodation quickly

· Overseeing risk, safeguarding, and complex case decision-making

· Supporting and developing staff through supervision, coaching, and reflective practice

· Managing rotas, service delivery, and quality across outreach services

· Working closely with partners to improve access to accommodation and support

· Monitoring performance and driving improvements in service delivery

· Deputising for the Service Manager and supporting Day Centre operations when needed

About you

You’ll have experience working in homelessness or related services and be confident leading teams in complex, fast-paced environments.You’ll be calm under pressure, able to balance risk and compassion, and committed to delivering high-quality, trauma-informed support.

You’ll also bring:

· Experience of working with people facing homelessness or rough sleeping, particularly where people have multiple or complex needs

· Experience of leading or supervising a team within outreach, street-based, or community-based services

· Experience of managing risk, safeguarding concerns, and complex situations

· Experience of developing and maintaining effective multi-agency relationships to support people into services and accommodation

· Strong organisational and communication skills, with the ability to make decisions in a fast-paced and changing environment

Where is the role?

If successful, you’ll be part of HARP’s Outreach Services, working in a fast-paced, frontline

environment with people who are sleeping rough or at risk of homelessness. You’ll work across

the community, helping to ensure a responsive approach to moving people off the streets and

into services and accommodation.

At HARP, we are committed to fostering a workplace that reflects the diversity of the communities we serve and where every employee feels valued, respected, and empowered. We believe that equity is essential to creating an inclusive environment where all individuals, regardless of their race, ethnicity, gender identity, sexual orientation, age, disability, socioeconomic background, or other characteristics, have access to equal opportunities for employment, advancement, and success.

We are dedicated to ensuring that our hiring, promotion, and compensation practices are fair, transparent, and free from bias. We actively seek to identify and eliminate barriers to employment and professional growth for underrepresented groups, and we embrace diverse perspectives as a source of strength, innovation, and growth.
Our commitment to equity means that we provide ongoing training and support to ensure that all employees can thrive in their roles and contribute meaningfully to our mission. We continually assess our policies, programs, and culture to ensure we are meeting the needs of all our staff and fostering an environment of trust, collaboration, and accountability.

By embedding equity in our workplace, we aim to create a culture where differences are not just respected but celebrated, and where everyone has the opportunity to achieve their full potential. We believe that when everyone has an equal chance to succeed, we all benefit.

How to apply

To apply for this role, please fill out the application form below. You’ll need to confirm your right to work, fill out your contact details, attach your CV and Covering letter and fill our a short equality, diversity and inclusion questionnaire. You can save and resume your application at any time.