If you are not satisfied with any part of our service, you can make a complaint or provide feedback to several people:
- You can fill out our complaints form.
- You can contact the HARP staff member you have the most contact with or know best. Staff at any of our services or shops.
- Our Complaints Team by emailing admin@harpsouthend.org.uk
- Our Chief Executive by emailing vanessa.hemmings@harpsouthend.org.uk
Our staff are trained to handle complaints and feedback. You can expect them to be polite, helpful, and focused on resolving the issue All complaints and comments will be reported to a manager. Even if we resolve the issue immediately, we will follow up to ensure you are satisfied with the outcome.