Residents
Policies, safety, performance data, and ways to have your say.
As a registered social housing provider (No. 4742), regulated by the Regulator of Social Housing, we’re committed to being open and accountable to the people we house.
Here you’ll find everything you need from our policies and safety information to ways you can share your feedback, report a concern, or get involved in shaping how we work.
Complaints
Find out how to make a complaint about HARP’s services, what happens next, and how to escalate to the Housing Ombudsman if needed.
Performance Information
Find out how we’re performing through our complaints data, tenant satisfaction surveys, and service quality reports.
Safety
Learn about HARP’s approach to gas, fire, and electrical safety in your home and how to report a safety concern quickly.
Your voice
Share your feedback, join a tenant panel, and help shape how HARP works. Find out how to get involved and make your views count.
Our complaints policy
See how HARP handles complaints, from acknowledgement to outcome with clear timescales at every stage of the process.
Report a concern
Spotted a gas, fire, or electrical safety issue in your home or building? Report it to HARP and a member of our team will follow up with you directly.
Tell us what you think
Share your feedback on HARP’s services and help us improve the experience for all our residents. Your views make a difference.
Tenant Satisfaction Measures Report 24/25
Our first comprehensive tenant satisfaction report, showing feedback from residents on safety, service quality, and areas for improvement in line with regulatory requirements.
Make a compliant
Not happy with our service? Find out how to make a formal complaint to HARP and what happens after you submit it
Complaints Performance Report 24/25
Review our annual complaints handling performance and the service improvements we’ve made based on resident feedback and learning.
Have a question?
Have a question for us? Fill out the form and we’ll be in touch.