Complaints

We take every complaint seriously.

Find out how to make a complaint about HARP’s services, what happens next, and how to escalate to the Housing Ombudsman if needed.

See how HARP handles complaints, from acknowledgement to outcome with clear timescales at every stage of the process.

Not happy with our service? Find out how to make a formal complaint to HARP and what happens after you submit it

Have a question for us? Fill out the form and we’ll be in touch.