Your experience matters. Whether something has worked well or could be better, we want to hear from you.

As a HARP resident, your feedback helps us understand what we’re getting right and where we need to improve. Every response is read and taken seriously. Your views directly shape how we deliver our services.

What happens with your feedback?

All feedback is reviewed by our team and used to inform service improvements. Where we make changes based on what residents tell us, we’ll let you know.

Ready to share your thoughts?

Fill in the short form below — it only takes a few minutes.

Want to make a formal complaint?

If you’d like to raise a formal complaint, visit our complaints page for information on our process, timescales, and how to escalate to the Housing Ombudsman.